Refund Policy
Last updated: April 1, 2026
1. Refund Period
You are entitled to a full refund within 14 days of your first subscription date. After this period, the amount paid for the current period is non-refundable, but you can cancel auto-renewal at any time and service will continue until the end of the current billing period.
2. How to Request a Refund
You can request a refund through one of the following methods: 1. Send an email to billing@zilalone.com with your registered email and reason for the refund request. 2. Contact our support team through the contact page. 3. Since Paddle.com is the Merchant of Record for our products, you may also request a refund directly from Paddle through their buyer support page. We will process your request within 5-7 business days of receipt.
3. Partial Refunds
For annual subscriptions, if you request a refund after the 14-day period, we may offer a prorated partial refund for unused months, minus a small administrative fee. Each case is evaluated individually.
4. Refund Method
Refunds will be issued to the original payment method through Paddle. It may take 5-10 business days for the amount to appear in your account depending on your banking provider. You will receive an email confirmation when the refund is processed.
5. Exceptions
The refund policy does not apply in the following cases: violation of terms of service, using the service for illegal purposes, or attempting to abuse the refund system (such as repeated requests to obtain free service).
6. Payment Processor — Paddle
All ZILAL One payments are processed by Paddle.com Market Limited as the Merchant of Record. Paddle is responsible for payment processing, tax management, and billing. For payment-related inquiries or to request a refund directly, you can contact Paddle's buyer support.
Paddle Buyer Support: If you need help with payments or billing, you can contact Paddle directly at:
https://paddle.netFor refund policy inquiries, contact us at: billing@zilalone.com